#AirIndia #AirIndiaExpressesSolidarity #AirIndiaSupport #AirIndia12JuneTragedy
Chandigarh: Air India extends its deepest condolences to the families who lost their loved ones in the tragic accident that occurred on 12 June 2025. In this time of immense grief, Air India and its parent company, Tata Sons, stand in full solidarity with the bereaved families and reaffirm their unwavering commitment to providing comprehensive support and care.
Interim Compensation and Centralised Helpdesk
To address the immediate financial needs of the affected families, a centralised helpdesk has been operational since 15 June 2025. This dedicated single-window system is assisting families in processing claims for interim compensation of ₹25 lakh (approximately GBP 21,500) per deceased and for the survivor.
As of 20 June, the first set of payments has been released, with three families having received compensation, and the remaining claims currently under active processing.
This is in addition to the ₹1 crore (approx. GBP 85,000) support already announced by Tata Sons for each bereaved family. Air India is also reaching out to the families of those injured and those who lost their lives on the ground to initiate the compensation process for them as well.
Volunteer Support and Special Assistance Teams
In the aftermath of the tragedy, more than 500 volunteers from Air India and 17 Tata Group companies have come together to provide heartfelt assistance. Each affected family has been assigned at least one dedicated, trained caregiver from Air India’s Special Assistance team, ensuring 24/7 personal support.
These caregivers are assisting families with hospital procedures, including DNA identification, and are accompanying them when mortal remains are released—helping manage transportation, funerals, and providing comfort with the utmost dignity and respect for the deceased.
Additional Financial and Emotional Support
Beyond interim compensation, families are receiving comprehensive financial assistance, including coverage for travel, accommodation, medical, and funeral expenses. Any additional needs are being addressed swiftly and compassionately.
Recognising the emotional toll of the tragedy, trained psychologists and doctors have been deployed in Ahmedabad to provide trauma counselling and psychological support. Medical teams—including nurses and pharmacists—are also on site to attend to any ongoing or emerging health concerns.
Culturally Sensitive Communication and Helplines
Understanding the importance of clear, sensitive communication during this time, many volunteers are providing support in regional languages, helping families feel heard and cared for in a way that is familiar and respectful.
Air India continues to operate two toll-free helpline numbers, launched on 12 June, for both Indian and international callers. These helplines are addressing all queries and ensuring that no family feels alone in seeking help.
A Message of Enduring Support
Air India and Tata Sons are committed to standing by the affected families not just today, but in the long road ahead. As our Chairman has said, these families are now Tata families, and we will walk with them every step of the way.
We will continue to provide every form of assistance possible—financial, emotional, and logistical—ensuring that care, compassion, and dignity remain at the heart of our response.
For any further assistance or information, families and concerned individuals are encouraged to contact the toll-free helplines or the centralised helpdesk.
Air India – In Service of Our People. Always.
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