13
Mar
The Phygital branch offers a differentiated customer service experience through Self Service kiosks, Video Contact Centre and Universal Service Desks New Delhi: Bank of Baroda, one of India’s leading public sector banks, inaugurated another Phygital branch at Parliament Street in New Delhi. The phygital branch will redefine customer experience by seamlessly integrating self-service and assisted service models to meet the diverse requirements of customers. Bank of Baroda’s phygital branch features Self Service kiosks, a Video Contact Centre for non-financial services and Universal Service Desks for in-person customer service. Shri Debadatta Chand, Managing Director & CEO, Bank of Baroda inaugurated the…