#EPFO #EPFOWarnsUnauthorizedAgents #EPFOOfficialPortals #EPFOSecureServices
New Delhi: The Employees’ Provident Fund Organization (EPFO) has issued a strong advisory to its members, urging them not to engage with unauthorized agents or third-party operators for accessing EPFO services. In a recent statement, EPFO emphasized that all its services are completely free and easily accessible through official digital platforms, including the EPFO portal and the UMANG App.
Major Reforms for User-Friendly Services
As part of its continued digital transformation, EPFO has implemented several key initiatives to streamline and secure its operations:
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Auto-Settlement of Claims: The limit for auto-processing of claims under illness, housing, marriage, and education categories has been increased to ₹1 lakh. In FY 2024-25, over 2.34 crore claims were settled automatically under this facility.
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Simplified Transfer Process: From January 15, 2025, most transfer claims no longer require employer approval, significantly reducing processing time.
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Aadhaar-Based KYC Corrections: Members can now correct personal details online using Aadhaar authentication, removing the need for employer intervention.
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Online De-linking of Incorrect Member IDs: This self-service feature has helped reduce the number of member grievances significantly.
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Face Authentication for UAN Activation: Members can now activate their Universal Account Number (UAN) and access key services through the UMANG App using Face Authentication Technology (FAT).
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Eased Documentation Requirements: Members are no longer required to upload cheque images or passbook copies for online claim settlement. Also, from April 2025, employer approval is not needed for seeding bank account details with the UAN.
Warning Against Third-Party Operators
Despite these advancements, EPFO has observed that certain cybercafés and fintech companies are charging members for services that are officially free. These entities often misuse the EPFO’s online platforms on behalf of users, potentially compromising members’ financial and personal data.
EPFO officials clarified that such operators are not authorized, and members should avoid sharing sensitive information with them. “All EPFO services are free, secure, and can be accessed by members themselves through official platforms,” the statement read.
Strong Grievance Redressal Mechanism
EPFO also highlighted the efficiency of its grievance redressal system. In FY 2024-25, over 16 lakh grievances were registered on the EPFiGMS portal, and another 1.74 lakh on CPGRAMS. Impressively, 98% of these were resolved within the stipulated timelines.
Members facing issues can register grievances directly on EPFiGMS or CPGRAMS, or visit the nearest EPFO Regional Office where helpdesks and Public Relations Officers are available for assistance.
EPFO reaffirms its commitment to empowering India’s workforce through secure, transparent, and technology-driven social security services.
